Support

We support the products that we sell and rebuild. Our warranty information and technical support help are detailed below. For any issues not covered here, please Contact Us.

PIcon Consoles

Support specifically for PIcon consoles and other related products from Progressive Electronics is available here.

Phone Support

Limited telephone support is available from our ERI division. They can assist with problems and issues related to parts and equipment sold by NPDL.

Please note that response times will vary.

Support Articles

Some technical information is available in the form of written Support Articles. More information is available here.

Warranty Policies

NPDL General Warranty

ERI Rebuilt Parts Warranty

MTI Products Warranty

MWP Products Warranty

All other products fall under their respective manufacturer's warranty policy. Contact our office for more specific detail.

Repairs

ERI is able to performa a variety of repairs to boards and other electronic components.

Due to the complex technical nature of electronics repair, and the difficulties caused by the age of the boards and the very limited availability of certain parts, the turnaround time for a standard board repair is 10 business days.

Return Policy

Most of the items purchased from National Parts Distributing Ltd. (NPDL) are eligible to be returned if necessary with approval which must be obtained prior to sending an item back

Please see the table below for further information

Return Policy As of January 1^st 2019
All Core Returns Boards Displays Meters Computers Non-Computers Pumping Units	Core Returns for credit will only be accepted if the following criteria are met Item is rebuildable No excessive physical damage (cracks, burns, etc) All ICs and chips are present Core is returned within 45 days (Special order boards must be returned within 30 days)	Cores returned after 45 days are not eligible for refund. These will be processed as an exchange These boards will be rebuilt and returned to you with the costs involved being charged to your account
Special Order Items Brand New	Returns will only be accepted if the following criteria are met Brand New Original, Undamaged Packaging or Box Was Never Installed or Used Must Have Original Invoice	The return may be accepted the discretion of NPDL A 50% restocking fee will apply in addition to any fees incurred as a result of returning the item (Fees include Return Shipping, Brokerage, Handling, etc)
Special Order Items Used or Installed	Returns are not accepted for any special order item that has been used or installed
Inventory Items Brand New	Returns will only be accepted if the following criteria are met Not a Special Order Original, Undamaged Packaging or Box Was Never Installed or Used Must Have Original Invoice	30 Days or Less No Restocking Fee 31-45 Days 15% Restocking Fee 46-90 Days 25% Restocking Fee 91+ Days Returns are not accepted after 90 days
Inventory Items Used or Installed	Returns are not accepted for any item that has been used or installed

Page Last Updated: Wed Oct 29, 2025