Mid-West Pump (90) Ltd.

Rebuilt Equipment Warranty and Procedure

The following warranty applies to all rebuilt parts and equipment manufactured by Mid-West Pump (90) Ltd. (MWP). It outlines the responsibility between the customer and NPDL, it is not intended to replace any existing warranty policy that MWP has put in place

Warranty Overview

We will describe the equipment you are purchasing to the best of our knowledge at the time, including all details of options, trim, etc. Please be as detailed as possible on your order confirmation form or purchase order as these documents govern our agreement with you.

This warranty covers three grades of equipment, each with a different level of warranty. They are outlined below.

Fully Remanufactured Units

Equipment that has been fully remanufactured or rebuilt.

• Warrant the mechanical parts (except expendable's like belts, nozzles, hoses, retractor cables, and glass) for 90 days, replacing any faulty items with new or remanufactured equivalents at our discretion. Cover reasonable labour costs required to correct warranty problems occurring within 90 days. By "reasonable", we mean consistent with industry standards and practices up to a maximum of 3 (three) hours at $45.00 per hour. We cover only local travel costs as part of this warranty. We do not cover ferry, air or train fares. If equipment is installed a distance of more than 20 km from your business address we are not responsible for travel costs.
• Warrant the new Measurement Technology International Ltd Electronic parts for 18 months. No labor, subsistence, travel, subcontractor or Weights and Measures warranty is offered on any electronic parts,kits or associated components.

Used Units

Equipment that has been previously installed, it is tested and proven functional. Not rebuilt.

• We warrant the parts for 60 days, but do not cover labor or travel. These units have the pumps, meters, and boards completely tested and come with new tin on all exterior parts.

As-Is Equipment

This equipment has no guarantee as to it's condition, appearance, and functionality.

• The equipment shall be complete when it leaves our warehouse. It is checked for basic operation but not full functionality. It requires no cosmetic repairs but may be cosmetically flawed in a way that does not affect its function.

Equipment Replacement

Equipment and parts will be warrantied on an exchange basis.

We will supply the warranty replacement parts that you need, charging for them according to our normal credit terms with you. When we receive the defective parts from you and have verified that they are defective, we will credit your account for any reimbursement that is due, including any allowable labor and travel costs. If you are a COD customer, you will be paid via cheque.

The period of the warranty begins on the date the equipment is shipped.

We cannot begin the warranty at the time of startup because we have no control over how long the equipment may sit, or how it might be treated, between shipment and startup. If at the time you place your order, you know that there will be a startup delay, please discuss the possibility of a warranty extension with your salesperson. There may be a charge for this. The warranty extension date will be printed on your invoice.

Warranty Procedure

What we will ask from you.

You must have the equipment installed by an OEM certified technician or a technician specifically approved for your job by NPDL, this requirement is intended to protect both you, the customer, and us, the supplier. There are many occasions where equipment can be damaged by improper installation and unnecessary components getting changed due to inexperienced technicians unfamilliar with the equipment. For this reason, the above requirement exists. These problems delay and complicate your startup and result in NPDL being asked to pay unnecessary costs above the terms outlined in this warranty.

Prior authorization must be obtained from NPDL and/or MWP before any work can commence. This authorization will be sent in the form of a Warranty Authorization Number. Our technicians will work with you to minimize the downtime and expense incurred. Any replacement parts used in the warranty process must be obtained from NPDL, otherwise the warranty is considered null and void. Any defective or non-working parts or components must be returned as part of this warranty procedure.

In the event that NPDL is unable to obtain or offer the replacement parts required, authorization will be given to obtain the parts from an arranged 3rd party supplier. This authorization will be sent in writing (e-mail, fax, mail, etc) and will contain the necessary details. Failure to follow these procedures or failure to use the supplier indicated by NPDL will result in a rejection of the warranty claim and full payment will be required for any services rendered up to that point.

Any parts replaced as a part of a warranty claim must be returned complete to NPDL. The part/model numbers must match and they must be returned using a prepaid shipping method unless otherwise specified by NPDL. These components are serialized and must be recorded in the correct way.

We cannot provide warranty for products purchased from other suppliers or manufactured by other companies.

Warranty Terms

1. The warranty extends only to the original purchaser. It is not transferrable
2. The warranty does not cover problems caused by shipping damage or faulty installation, nor do we pay costs associated with working on parts that are tested and verified as functional when they are returned
3. The warranty does not cover loss of dispensed product, loss of use of the unit, or other incidental or consequential expense or damages incurred by the purchaser
4. The warranty coverage shall not exceed the amounts paid by the original purchaser at the time of its purchase
5. The warranty is void if the unit has been damaged by accident or unreasonable use, neglect, improper service, power surge, lightning, or other causes not arising out of defects in materials or workmanship
6. The warranty applies only to equipment installed in Canada. Labor coverage is limited as above, and to Canada only
7. National Parts Distributing's employees, distributors, or agents may have made verbal statements about the product(s) we are selling to you. Such statements are not warranties, shall not be relied on as such, and are not part of the contract of sale

^{THERE ARE NO OTHER WARRANTIES AND NO WARRANTY OF FITNESS FOR A SPECIFIC USE. MID WEST PUMP (90) LTD NEITHER ASSUMES, NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT, ANY LIABILITY BEYOND THAT STATED HEREIN.}